Information We Collect

We collect information you provide directly to us, such as when you create an account, use our financial tools, or contact our support team. This includes your name, email address, phone number, and financial preferences that help us personalise your experience.

• Personal identification information (name, email, phone number)
• Financial preferences and goals you share with us
• Usage data from your interactions with our platform
• Device information and IP addresses for security purposes
• Cookie data to enhance your browsing experience

How We Use Your Information

Your information helps us provide personalised financial insights and improve our services. We analyse usage patterns to enhance our platform's functionality and develop new features that benefit our users.

Data Storage and Security

We store your data on secure servers located in Australia, with backup systems in place to prevent data loss. Our security measures include encryption, regular security assessments, and access controls to protect your information from unauthorised access.

Data retention periods vary depending on the type of information. Account information is retained while your account remains active, while usage logs are typically deleted after 24 months unless required for legal compliance.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. You can request access to the data we hold about you, ask for corrections if information is inaccurate, or request deletion of your account and associated data.

• Access your personal information we hold
• Request corrections to inaccurate data
• Ask for deletion of your account and data
• Opt out of marketing communications
• Restrict certain data processing activities
• Export your data in a portable format

To exercise these rights, simply contact our privacy team using the details provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Third-Party Services

We work with trusted third-party services to enhance our platform's functionality. These include analytics providers, customer support tools, and payment processors. All third parties are carefully vetted and required to maintain appropriate security standards.

We never sell your personal information to third parties. Any data sharing occurs only when necessary to provide our services or when required by law. Third-party services are bound by confidentiality agreements and must comply with applicable privacy laws.

Cookies and Tracking

Our website uses cookies to improve your experience and provide personalised content. Essential cookies are necessary for the platform to function properly, while optional cookies help us understand how you use our services.

International Transfers

While we primarily store data in Australia, some of our service providers may be located overseas. Any international transfers are conducted in accordance with Australian privacy law requirements, including appropriate safeguards to protect your information.

We ensure that overseas recipients are subject to privacy laws substantially similar to the Australian Privacy Principles or are bound by contractual obligations that provide equivalent protection.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email notifications or prominent notices on our platform.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.